Frequently Asked Questions


Gifts

Do you offer gift wrapping?

Yes! We’ll gladly gift wrap your order, free of charge. We can even include a handwritten note to the recipient to make your gift extra special. Just let us know it’s a gift and what you’d like to say (if anything) in the ‘Notes’ section during checkout and we’ll take care of the rest.

Will you ship directly to the gift recipient?

Of course! Simply input their shipping information during checkout and we’ll mail the package directly to them.

Sizing

What is your sizing like?

Our gear generally fits true to size, meaning, if you usually wear a medium, then a medium should work for you. For detailed sizing information, take a look at our sizing chart here.

Shipping

How long will it take for my order to ship?

Typically, we mail orders out within 48 hours after receiving them. If there is a delay in processing your order due to an incorrect shipping address or billing information, we will contact you within 48 hours to resolve the issue, and get your order shipped out promptly.

How do you ship?

We typically ship via USPS Priority Mail though it may vary on occasion.

Do you ship internationally?

Yes, however the customer is responsible for covering any duties or fees associated with international shipping. If you are ordering internationally, it is in your best interest to familiarize yourself with the tax and duty laws in your country, to avoid any unexpected charges.

Returns and Exchanges

Can I return my order if I don’t like it?

Yes, we will gladly accept returns or exchanges of unused items for 15 days after your order is received. Please review our Returns and Exchanges page for more information.

Custom Apparel

Do you offer custom cycling jerseys?

Yes, custom cycling jerseys and shorts are available. Please see our custom cycling jersey page for more information.

Payment

What methods of payment do you accept?

Currently, we only accept PayPal as payment.

About Kaden

What does the logo represent?

The Kaden logomark (the geometric shape without the words) has a number of hidden things within it. 1.) The logomark is a sideways letter “K,” rotated clockwise 90 degrees. 2.) The three geometric shapes illustrate a mountain with two clouds above, to represent nature and our love of the mountains. 3.) The negative white space created by the punched-out letter “K” illustrates a clothing hanger, to represent our roots in apparel.

Where did the name Kaden come from?

The name was inspired by the cadence of cycling, which is the pedaling rate or number of revolutions of the crank per minute.

 

Still have questions? Email us at [email protected] or submit an inquiry.