Shipping policy

How long will it take for my order to ship?

Typically, we mail orders out within 48 hours after receiving them. If there is a delay in processing your order due to an incorrect shipping address or billing information, we will contact you within 48 hours to resolve the issue, and get your order shipped out promptly.

How do you ship?

We typically ship via USPS Ground Advantage or Priority Mail, though other options are available depending on your location and preferences.

Do you ship internationally?

Yes, however the customer is responsible for covering any duties or import fees associated with international shipping. If you are ordering internationally, it is in your best interest to familiarize yourself with the tax and duty laws in your country, to avoid any unexpected charges. Depending on the country, the customs and brokerage fees can cost up to 25% of the value of the goods. 

Depending on the destination country, the customer may need to visit their local post office to pick up their package. Any customs fees that are due will be collected by the post office at that time. Oftentimes, customers are not notified that they need to pick up their package and can call/visit their local post office with the tracking number. 

If the package cannot be located, it is the customer’s responsibility to file a claim with the shipping provider. If the package is not picked up by the customer and it is returned to Kaden, we will issue a refund for the item (not including the shipping). While we understand that shipping issues are frustrating (and not that common), once the shipping courier has picked up the item and issued a tracking number, the package becomes the shopper's responsibility.

What happens if my package gets lost, stolen, or misdelivered?

While we hope that this doesn’t happen (and it rarely does), lost, stolen or misdelivered packages can be very frustrating. Our policy is that we are responsible for the items until they are dropped at the customers' designated place. Once the shipping courier has confirmed delivery, the package becomes the shopper's responsibility. If package safety is a concern for you, we recommend choosing USPS Priority Mail shipping which comes with tracking and $100 worth of insurance.